Support

Need help with Parso Assets? Write to us and we'll reply during Costa Rica business hours (GMT-6), usually within one business day.

I can't sign in

Parso Assets accounts are created by your company's administrator: the app has no sign-up. If you don't have credentials or you've lost access, ask that person first — usually whoever contracted the service.

If you have a user but forgot your password, use reset password from the sign-in screen.

Frequently asked questions

The QR scanner doesn't open the asset

Check that the code belongs to an asset in your company: by design, a QR code from another account will not resolve. If the camera doesn't start, make sure you granted the app camera permission in your phone's settings.

I logged hours offline and don't see them on the web

The app stores what you record offline in a local queue and syncs it by itself when signal returns, when you open the app, and every 30 seconds. If the pending banner doesn't clear, close and reopen the app while connected.

The voice note isn't transcribing

That feature depends on the AI service. If your company has it switched off, or the service is unavailable at that moment, the app lets you type the note by hand.

I'm not getting notifications

Check that notifications are enabled for Parso Assets in your system settings, and that you've signed in at least once on that device.

Privacy and account deletion

See the privacy policy and the terms of service. To delete your user or request deletion of your company's account, use the account deletion page.